Post by shati106 on Nov 2, 2024 6:45:11 GMT
Duplicate requests, incomplete statistics and failed calls from clients: how a developer from Uzbekistan solved a bunch of call center problems and increased sales with the help of Profitbase CRM and amoCRM.
The first skyscraper and the first spokes in the wheels
Murad Buildings is a developer from Uzbekistan with 19 years of experience. The company has built 12 projects and is building 4 more. One of the company's projects is the first skyscraper and the tallest building in Uzbekistan, Nest One. The area of the skyscraper is 187,284 m2 - that's like 26 football fields.
Multifunctional complex Nest One
The company receives requests from customers every day, but processing social media marketing service them with the old tool became problematic. The CRM regularly created duplicate requests and incorrectly scheduled calls.
Duplicate requests did not become duplicate sales
Previously, when an incoming call was received, a new client card was created in the CRM - the program could not check the current database. Therefore, client cards were created as many times as there were calls.
"If a client is assigned to a manager, the call would go to them automatically. The problem is that the call would go to the assigned manager even when they were not at their workplace," says Malika Shakirova, call center supervisor at Murad Buildings.
Also, while the program was processing requests from the site, clients managed to get into the database through another channel, which again led to duplicates.
Identifying and eliminating duplicates took up the call center's working time and created confusion when calculating the manager's remuneration for a processed request. Reporting also suffered, but this time due to a lack of tools for collecting statistics.
The developer had a clear need to find a new CRM.
The client has a task, we have a solution
In search of a new system, Murad Buildings was helped by a contractor - he selected a platform that would solve the developer's problems - Profitbase CRM based on amoCRM .
A ready-made CRM solution for a developer with amoCRM capabilities can collect requests from all channels into one system and distribute them evenly among employees. If there are duplicates in the program, the system eliminates them on its own or draws the attention of employees to this.
The system is not limited to working with applications. Profitbase CRM includes industry solutions for developers. The program allows an employee to check the object chessboard, add a room to a deal and book it directly or through approval.
Get to know the capabilities of Profitbase CRM for free for 14 days. The free period includes a presentation and implementation assistance.
Test for free
The results were not long in coming.
Proftibase CRM has been integrated into the developer's business processes and has become a new useful tool. The developer has received an automated call center, and the employees have received a convenient program and free technical support.
New system:
Eliminates the problem with duplicate transactions.
Helps managers to serve customers promptly.
Generates reports and sales dynamics in real time.
Combines project information in one place: status, prices, special offers, layouts and booking.
"We started receiving applications from the site immediately. Duplicates disappeared, as did the confusion with the distribution of managers' remuneration. In addition, the percentage of sales increased," - Malika Shakirova, Supervisor of the Murad Buildings call center.
The first skyscraper and the first spokes in the wheels
Murad Buildings is a developer from Uzbekistan with 19 years of experience. The company has built 12 projects and is building 4 more. One of the company's projects is the first skyscraper and the tallest building in Uzbekistan, Nest One. The area of the skyscraper is 187,284 m2 - that's like 26 football fields.
Multifunctional complex Nest One
The company receives requests from customers every day, but processing social media marketing service them with the old tool became problematic. The CRM regularly created duplicate requests and incorrectly scheduled calls.
Duplicate requests did not become duplicate sales
Previously, when an incoming call was received, a new client card was created in the CRM - the program could not check the current database. Therefore, client cards were created as many times as there were calls.
"If a client is assigned to a manager, the call would go to them automatically. The problem is that the call would go to the assigned manager even when they were not at their workplace," says Malika Shakirova, call center supervisor at Murad Buildings.
Also, while the program was processing requests from the site, clients managed to get into the database through another channel, which again led to duplicates.
Identifying and eliminating duplicates took up the call center's working time and created confusion when calculating the manager's remuneration for a processed request. Reporting also suffered, but this time due to a lack of tools for collecting statistics.
The developer had a clear need to find a new CRM.
The client has a task, we have a solution
In search of a new system, Murad Buildings was helped by a contractor - he selected a platform that would solve the developer's problems - Profitbase CRM based on amoCRM .
A ready-made CRM solution for a developer with amoCRM capabilities can collect requests from all channels into one system and distribute them evenly among employees. If there are duplicates in the program, the system eliminates them on its own or draws the attention of employees to this.
The system is not limited to working with applications. Profitbase CRM includes industry solutions for developers. The program allows an employee to check the object chessboard, add a room to a deal and book it directly or through approval.
Get to know the capabilities of Profitbase CRM for free for 14 days. The free period includes a presentation and implementation assistance.
Test for free
The results were not long in coming.
Proftibase CRM has been integrated into the developer's business processes and has become a new useful tool. The developer has received an automated call center, and the employees have received a convenient program and free technical support.
New system:
Eliminates the problem with duplicate transactions.
Helps managers to serve customers promptly.
Generates reports and sales dynamics in real time.
Combines project information in one place: status, prices, special offers, layouts and booking.
"We started receiving applications from the site immediately. Duplicates disappeared, as did the confusion with the distribution of managers' remuneration. In addition, the percentage of sales increased," - Malika Shakirova, Supervisor of the Murad Buildings call center.